# Terms and Conditions Last updated: March 11, 2026 These Terms and Conditions (“Terms”) govern your access to and use of the website located at [https://lupa.art ](https://lupa.art/)and all related services, applications, software, tools, and features provided by **Lupa Software S.L.** (collectively, the “Service”). By accessing, registering for, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service. *** ## 1. Company Information The Service is operated by: Lupa Software S.L.\ NIF: B22790133\ Avinguda Cerdanyola 92, Office 31\ 08172 Sant Cugat del Vallès\ Barcelona, Spain Contact email: \ Website: [https://lupa.art](https://lupa.art/) ## 2. Definitions For the purposes of these Terms: **Service**\ The website, applications, software, APIs, and AI-powered tools operated by Lupa. **Platform**\ The digital environment through which users access the Service. **User**\ Any individual or legal entity accessing or using the Service. **Account**\ A registered user profile that enables access to the Service. **Subscription**\ A recurring payment plan granting access to the Service and associated usage allowances. **Credits or Tokens**\ Units of usage consumed when performing operations such as image generation, video generation, upscaling, or other AI processing tasks. **Assets**\ Any digital media stored within the Service, including images, videos, prompts, metadata, thumbnails, project files, and generated outputs. **Content**\ Any material uploaded, generated, stored, shared, or published through the Service. **Workspace or Team**\ A collaborative environment within the platform where multiple users may share assets and interact. *** ## 3. Description of the Service Lupa provides a cloud-based artificial intelligence platform that allows users to create, process, enhance, manage, and collaborate on visual media. Features of the Service may include, but are not limited to: * AI image upscaling and restoration * AI image generation * AI video generation * AI-assisted image editing * storage and management of digital assets * asset libraries and project organization * public or private asset sharing * team workspaces and collaboration tools * commenting and discussion features on assets * other AI-powered creative tools Users may upload images, prompts, videos, or other inputs that are processed by AI systems to generate outputs. The Service may evolve over time. Lupa reserves the right to modify, improve, suspend, or discontinue any feature of the Service at its discretion. The Service is provided on an **“as available” and “as is” basis**. *** ## 4. Eligibility To use the Service, you must: * be at least 18 years old or the legal age of majority in your jurisdiction; * have the legal capacity to enter into binding agreements; * comply with all applicable laws and regulations. By using the Service, you represent and warrant that you meet these requirements. *** ## 5. User Accounts Access to certain features of the Service requires the creation of an account. When registering for an account, you agree to: * provide accurate and complete information; * maintain the security of your login credentials; * promptly update any information that becomes inaccurate; * not share your account credentials with third parties. You are responsible for all activity that occurs under your account. Lupa reserves the right to suspend or terminate accounts that violate these Terms. *** ## 6. Subscriptions, Credits, and Usage Certain features of the Service require a paid subscription. Subscriptions may include: * monthly or periodic allocations of credits; * access to specific AI tools or capabilities; * processing limits depending on the selected plan. Credits or tokens: * are consumed when performing operations on the platform; * reset or renew according to the subscription billing cycle; * do not accumulate across billing cycles unless explicitly stated. Unused credits may expire at the end of the billing period. *** ## 7. Payments and Billing Payments for subscriptions are processed by third-party payment processors including **Stripe**. By purchasing a subscription, you authorize recurring charges using the payment method provided. Lupa does not store full payment card information. Payment processing is governed by the terms and privacy policy of the payment processor. Users are responsible for maintaining valid payment details. *** ## 8. Automatic Renewal Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. Charges will be applied to the payment method on file. Users may cancel subscriptions at any time through their account settings. Cancellation becomes effective at the end of the current billing cycle. *** ## 9. Refund Policy Payments are generally non-refundable except where required by applicable law. Lupa may offer a limited refund policy for first-time customers subject to the following conditions: * the refund request must be submitted within 15 days of purchase; * no more than 30% of the credits included in the plan must have been consumed; * the request must include the required feedback form. Refunds will not be granted if: * more than 30% of credits have been used; * the request is submitted after the allowed period; * the request form is incomplete. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider. *** ## 10. Infrastructure and Storage The Service operates on cloud infrastructure provided by third-party providers including **Amazon Web Services (AWS)**. Uploaded assets, generated images, generated videos, prompts, and associated metadata may be stored, processed, cached, replicated, or transmitted using such infrastructure to deliver the Service. Storage capacity and retention may depend on account status, subscription plan, or technical limitations. *** ## 11. User Content and Assets Users may upload, generate, store, organize, and manage digital assets through the Service. Users retain ownership of their content. By submitting content through the platform, users grant Lupa a **non-exclusive, worldwide, royalty-free license** to: * store * process * reproduce * transform * display such content as necessary to operate and provide the Service. This license includes processing by AI systems to generate outputs requested by the user. *** ## 12. Public and Shared Content The Service may allow users to publish or share assets publicly. Public assets may appear in: * user profiles * public galleries * shared links * platform showcases Content intentionally shared publicly may become visible to other users or visitors. Public assets may be: * viewed * referenced * embedded * indexed by search engines. Users should not expect confidentiality for assets intentionally made public. *** ## 13. Team Workspaces and Collaboration The Service may include collaborative environments where users can share assets with other users. Collaborative features may include: * shared asset libraries * project folders * asset comments * collaborative review workflows Users who share assets within teams are responsible for managing permissions and access. Lupa is not responsible for how users distribute or share content within collaborative environments. *** ## 14. Comments and User Interaction The platform may allow users to comment on assets or interact with collaborators. Users agree that comments must not: * violate applicable law; * contain harassment, threats, or abuse; * disclose confidential information without authorization. Lupa reserves the right to remove comments or restrict interaction features where necessary. *** ## 15. Commercial Use of User Content Lupa may request permission to use specific user-generated assets for promotional or marketing purposes. Such uses may include: * website showcases * advertising materials * product demonstrations * social media posts * presentations or case studies Non-public content will only be used with explicit authorization from the user. Publicly shared assets may be displayed within the platform as part of discovery features. *** ## 16. AI Generated Content Disclaimer The Service uses artificial intelligence systems to generate or modify visual content. AI outputs may: * contain inaccuracies; * resemble existing works; * produce unpredictable results. Users are responsible for verifying outputs and ensuring lawful use. Lupa does not guarantee that generated outputs are free from intellectual property claims. *** ## 17. Prohibited Uses Users must not use the Service to: * violate intellectual property rights; * generate harmful deepfakes; * impersonate individuals without authorization; * distribute illegal content; * exploit system vulnerabilities; * bypass payment or usage restrictions. Lupa may suspend or terminate accounts engaged in prohibited activities. *** ## 18. Intellectual Property All software, algorithms, models, designs, trademarks, and platform features belong to Lupa or its licensors. Users may not: * copy * reproduce * distribute * reverse engineer * create derivative works without prior written authorization. *** ## 19. Service Availability Lupa does not guarantee uninterrupted availability of the Service. Temporary interruptions may occur due to: * maintenance * infrastructure issues * security measures * system upgrades We may modify or discontinue features at any time. *** ## 20. Disclaimer of Warranties The Service is provided **“as is” and “as available.”** Lupa disclaims all warranties including: * merchantability * fitness for a particular purpose * reliability of AI-generated outputs. *** ## 21. Limitation of Liability To the maximum extent permitted by law, Lupa shall not be liable for: * indirect or consequential damages; * loss of profits or revenue; * loss of data; * reputational damage. Total liability shall not exceed the amount paid by the user during the previous twelve months. *** ## 22. Termination Lupa may suspend or terminate accounts that violate these Terms. Users may terminate their accounts at any time. Certain provisions of these Terms survive termination. *** ## 23. Changes to the Service Lupa may modify or discontinue parts of the Service at any time. Where possible, significant changes affecting subscriptions may be communicated in advance. *** ## 24. Changes to These Terms We may update these Terms periodically. Updated versions will be published on the Website with a revised “Last updated” date. Continued use of the Service after updates constitutes acceptance of the revised Terms. *** ## 25. Privacy Personal data is processed in accordance with our **Privacy Policy**. The Privacy Policy explains: * what data we collect * how it is used * users’ rights regarding personal data. *** ## 26. Governing Law These Terms are governed by the laws of Spain. Any disputes shall be subject to the jurisdiction of the courts of Barcelona, Spain, unless consumer protection laws provide otherwise. *** ## 27. Contact For questions regarding these Terms, please contact: Lupa Software S.L.\ Avinguda Cerdanyola 92, Office 31\ 08172 Sant Cugat del Vallès\ Barcelona, Spain\ NIF: B22790133