# Cancel Subscription

Users can cancel their Lupa subscription at any time through the **Stripe Customer Portal**, the same portal used to view invoices and manage billing information.

Canceling a subscription will stop future renewals. The subscription will remain active until the end of the current billing period.

## How to cancel your subscription

To cancel your subscription, follow these steps:

1. Log in to your Lupa account.
2. Go to **Manage Workspace**.

<figure><img src="/files/prvEnYbKv8gWnxKANbnZ" alt=""><figcaption></figcaption></figure>

3. Click **Manage Plan to** be redirected to the **Stripe Customer Portal**.

<figure><img src="/files/CUjXddLryBHGArQ72dWM" alt=""><figcaption></figcaption></figure>

4. In the Stripe portal, locate the section labeled **Cancel subscription to confirm.**

<figure><img src="/files/muNoiFpelv9vIkdkQb3N" alt=""><figcaption></figcaption></figure>

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## Important information

Canceling a subscription **does not automatically generate a refund**.

Refunds are only granted under the conditions described in the **Refund Policy**.

Users are responsible for canceling their subscription before the next renewal date if they do not wish to continue the Service.
{% endhint %}

{% hint style="info" %}

## What happens after cancellation

Your subscription remains active until the end of the current billing cycle

You will continue to have access to the platform during that period

No further charges will be applied after the current billing cycle ends
{% endhint %}

{% hint style="info" icon="circle-question" %}

## Need help?

If you experience difficulties canceling your subscription or accessing the billing portal, please contact:

<contact@lupaupscaler.com>

Our team will assist you with the process.
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