# FAQ

<details>

<summary><strong>How do tokens work?</strong></summary>

Tokens are the main cost unit for using Lupa AI. Every action, including image generation, image editing, and image upscaling, uses a certain number of tokens depending on the model and the output settings.

Monthly tokens are linked to your active subscription. Any unused tokens expire at the end of each billing cycle and do not carry over to the next month. Your tokens are automatically refreshed when the subscription renews.

</details>

<details>

<summary><strong>Is my subscription automatically renewed?</strong></summary>

Yes. Your subscription renews automatically at the end of each billing cycle so you keep uninterrupted access. You can cancel at any time from your account settings, and your plan will stay active until the end of the current billing period.

</details>

<details>

<summary><strong>How do tokens work?</strong></summary>

It depends on your plan and the models you choose. Each plan includes an estimated number of generations per month. For detailed, model-specific limits, please refer to the pricing table.

</details>

<details>

<summary><strong>How many images or videos can I generate?</strong></summary>

Tokens are the main cost unit for using Lupa AI. Every action, including image generation, image editing, and image upscaling, uses a certain number of tokens depending on the model and the output settings.

Monthly tokens are linked to your active subscription. Any unused tokens expire at the end of each billing cycle and do not carry over to the next month. Your tokens are automatically refreshed when the subscription renews.

</details>

<details>

<summary><strong>Is Lupa Ai user-friendly for beginners?</strong></summary>

Yes, Lupa AI is designed with beginners in mind! The interface is intuitive and straightforward, allowing you to easily upload images.

</details>

<details>

<summary><strong>How long does it take to upscale images?</strong></summary>

The processing time depends on the scaling level you choose. For smaller upscales, it only takes a few seconds. However, if you prefer more complex enhancements like x16 upscaling, it may take several minutes to complete.

</details>

<details>

<summary><strong>Can I change my subscription after purchase?</strong></summary>

Yes. You can upgrade at any time, and the change takes effect immediately, with any credit difference applied to your account. If you choose to downgrade, the update will take effect at the end of your current billing period, and your existing plan will remain active until then.

</details>

<details>

<summary><strong>How do I get started with a Team Plan?</strong></summary>

You can create your account on the website, add team members from the Teams area, and control your tokens through the account dashboard.

</details>

<details>

<summary><strong>Can I upgrade from Team to Enterprise later?</strong></summary>

Yes. You can begin with a Team Plan and upgrade to Enterprise whenever you’re ready. Our sales team will assist you with the transition and any required custom configuration.

</details>

<details>

<summary><strong>Is there an admin dashboard?</strong></summary>

Yes. Both the Team and Enterprise plans provide centralized administrative controls for managing tokens, seats, and team collaboration.

The Enterprise plan includes additional governance features such as per-user usage limits and audit logs.

</details>

<details>

<summary><strong>How many members can I add?</strong></summary>

Team Plan: Minimum 2 seats, with support for up to 15 members.

Enterprise Plan: Seat count is fully customizable according to your organization’s requirements.

</details>

<details>

<summary><strong>What should I do if I need more tokens?</strong></summary>

Credits can be refilled manually through the Team area of your dashboard.

</details>

<details>

<summary><strong>What is the main difference between the Team and Enterprise plans?</strong></summary>

The Team Plan is built for small to mid-sized teams (2–15 members) and offers a streamlined, easy-to-manage setup.

The Enterprise Plan provides customizable tokens, seat allocation, security controls, compliance features, and integrations tailored to larger organizations.

</details>

<details>

<summary><strong>Do my tokens expire or reset?</strong></summary>

Monthly plans: Tokens refresh at the beginning of each billing cycle, and any unused balance does not carry over.

</details>


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